Frequently Asked Questions

Question 1

What areas do you cover?

Accepted Answer

We provide home care and staffing services across the North East of England, including County Durham, Sunderland, Gateshead, Newcastle, South Tyneside and surrounding areas. Please contact us to confirm coverage in your specific location.

Question 2

Is Hayloft Care regulated?

Accepted Answer

Yes. Our domiciliary care service is regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. This means we are inspected against nationally recognised standards of safety, effectiveness, care, responsiveness and leadership.

Question 3

How quickly can care be arranged?

Accepted Answer

We aim to arrange care as quickly as possible. In many cases we can begin a care package within 24–48 hours of an initial assessment, depending on the complexity of needs. For urgent situations, please call us directly.

Question 4

Are your carers DBS checked?

Accepted Answer

Yes. All of our carers and support workers hold an enhanced Disclosure and Barring Service (DBS) check. We also carry out thorough reference checks and right-to-work verification before any member of staff begins working with clients.

Question 5

What training do your staff receive?

Accepted Answer

All staff complete mandatory training including safeguarding, manual handling, medication awareness, infection control, first aid and more. Many of our carers hold or are working towards NVQ/QCF qualifications in Health and Social Care.

Question 6

Can I choose my own carer?

Accepted Answer

We do our best to match clients with carers who suit their personality, preferences and needs. Consistency of carer is important to us, and we aim to minimise the number of different carers visiting each client.

Question 7

How does the staffing service work?

Accepted Answer

Care providers contact us with their staffing requirements — whether for emergency cover, ongoing shifts or long-term placements. We match the request with suitable, available staff from our pool and confirm the booking. Our team is available 24/7 to respond to urgent requests.

Question 8

What types of care settings do you staff?

Accepted Answer

We supply staff to care homes, nursing homes, supported living services, domiciliary care agencies, NHS community teams and other health and social care settings across the North East.

Question 9

How do I get started?

Accepted Answer

Simply call us on 07301996546 or email Support@hayloftcare.co.uk. Our friendly team will discuss your needs, answer any questions and guide you through the next steps.